The manual

Appointment statuses

  1. An appointment moves through: Booked, then Arrived (you set it), then In chair and Done (the doctor sets them). A patient who does not come is marked No-show.
  2. Cancelled appointments are hidden by default; use the toggle on the calendar to show them. No-shows always stay visible, faded.
  3. A wrong status is undone from the appointment itself. Nothing is lost: every change is written in the audit log.
  4. In the Waiting room and on My day, a small badge shows when the patient still owes money, so you can collect before they leave.